Liferay supports OOTB integrations for many chatbot engines.
- Chatwoot
- Crisp
- Hubspot
- Intercom
- JivoChat
- LiveChat
- LivePerson
- Smartsupp
- TawkTo
- Tidio
- Zendesk Web Widget
- Zendesk Web Widget Classic
In this blog, we will explain “TawkTo“ integration with Liferay.
Configurations in TawkTo
Create an account in TawkTo.
Create one chat widget
Navigate to settings
Take value of property id and save it somewhere
Now navigate to the chat widget and copy the value of the widget ID.
Merge the property id and widget id (property_id/widget_id) you can also get this value from “Direct Chat Link“ from the above image.
Configurations in Liferay
Log in using Admin in Liferay.
Navigate to the Instance settings.
Choose the “Click to Chat“ setting
Enable Click to Chat and provide account id. (property_id/widget_id)
Ket ID and secret key are optional; if required you can generate them from TawkTo and provide them here.
Once values are set, save this setting.
Thats it… Chatbot I enabled now.